Shipping policy
Shipping Policy
Welcome to LAMC Essence. We are committed to delivering your fragrances safely, quickly, and securely. Please read our shipping policy below for full details regarding order processing, shipping times, and delivery information.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship across South Africa and selected international destinations.
If your country is unavailable at checkout, please contact our support team for assistance.
Estimated Delivery Times
South Africa
- Standard Shipping: 3–12 business days
- Express Shipping: 2–10 business days
International Shipping
- Estimated delivery: 2–8 business days
- Delivery times may vary depending on customs processing and local courier services.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method.
We may occasionally offer:
- Free shipping promotions
- Discounted insured shipping on qualifying orders
Order Tracking
Once your package has been dispatched, tracking details will be sent via email so you can monitor your shipment in real time.
Delayed or Lost Packages
While we work with trusted courier partners, delivery delays may occasionally occur due to:
- High shipping volumes
- Weather conditions
- Customs delays
- Incorrect shipping information
If your package appears delayed or lost, please contact us and we will assist you as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
LAMC Essence is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately before your order is dispatched.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the packaging and product
- Contact us within 48 hours of delivery
- Include your order number and supporting images
We will review the issue and provide a suitable resolution.
Customs & Duties
International customers may be responsible for customs duties, taxes, or import fees charged by their local authorities. These charges are not included in our product or shipping prices.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team through: